These Terms of Service (“Terms”) are a binding legal agreement between you and Tripitaca that Tripitaca (“We” or “us”) values you as our member and recognizes that you put your trust in us by using Tripitaca services. This Privacy Policy describes how we process personal information in relation to your use of the Tripitaca Platform
1.1 Information Needed to Use the Tripitaca Platform.
When you use the Tripitaca Platform, we collect the following kind of personal information from you as needed. Without it, we may not be able to provide all services requested. This information includes:
1.2 Information You Choose to Give Us.
You can choose to provide us with additional personal information. This information may include
1.3 Information Automatically Collected by Using the Tripitaca Platform and Our Payment Services.
When you use the Tripitaca Platform and Payment Services, we automatically collect personal and other information. This information may include:
1.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
2.1 Provide, Improve, and Develop the Tripitaca Platform
We may process this information to:
2.2 Create and Maintain a Trusted and Safer Environment.
We may process this information to:
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
We may process this information to:
2.4 Analyzing and Sharing Your Communications.
We may review, scan, or analyze your communications on the Tripitaca Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the Tripitaca platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.
2.4 Analyzing and Sharing Your Communications.
Personal information is used to enable, or authorize third parties to use, Payment Services, such as to:
3.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Tripitaca account or participating in promotional activities by Tripitaca partners or third parties.
Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to Tripitaca, or otherwise promote our products and services.
3.2 Sharing Between Members.
To help facilitate bookings or other interactions between Members we may share information in situations such as:
3.3 Information You Publish in Profiles, Listings, and Other Public Information.
You can make certain information publicly visible to others, such as:
3.4 Host Service Providers.
Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Tripitaca Platform to share information about the Guest (like check-in and check-out information, Guest name, Guest phone number) with such third-party service providers.
3.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Tripitaca, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, including our Terms, (v) protect the rights, property or personal safety of Tripitaca, its employees, its Members, or members of the public.
3.6 Programs with Managers and Owners
We may share personal information of Hosts and Guests with landlords, management companies, homeowners' associations, property owners, and/or property managers (“ Building Management”), such as booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. For example, guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services
3.7 Host Information Provided to Tripitaca for Work Customers
If a booking is designated as being for a business or work purpose and (1) is made by a Guest affiliated with an Enterprise and (2) the Enterprise is enrolled in Tripitaca for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Host, Accommodation address, booking dates, listing details, etc.) to the extent necessary for the adequate performance of Tripitaca’s contract with the Enterprise and to provide the services. At the request of the Enterprise or the Guest, we may also share this information with third parties engaged by the Enterprise to provide support services.
3.8 Service Providers
We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the Tripitaca Services through third-party platforms and software tools (e.g., through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, or (ix) review, scan, and analyze communications on the Tripitaca Platform for certain purposes (such as evidence of child exploitation. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks. Other Members can use services other than Tripitaca to process your data. These can include email or reservation management software. Such services are outside of Tripitaca’s control and will be subject to applicable laws around the world with varying levels of data protection
3.9 Business Transfers.
If Tripitaca undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4.1 Third-Party Partners & Integrations.
Parts of Tripitaca may link to third-party services. Tripitaca does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy
4.2 TrueDepth API.
During the identity verification process on the iOS app our identity verification service provider makes use of the information collected using the device camera and the TrueDepth API provided by Apple. The data collected using the True Depth API is used in smile detection (on devices supporting True Depth) during the liveness capture when we prompt a user to smile. We use it for finding a face in 3D space for supported cameras. None of the information collected by the TrueDepth API ever leaves the user's device nor is it persistently stored on the device.
You can exercise any of the rights described in this section consistent with applicable law.
5.1 Managing Your Information
You can access and update some of your personal information through your Account settings. If you connected your Tripitaca Account settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.
5.2 Data Erasure
You can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Tripitaca Platform will be subject to the revised Privacy Policy.
For questions or complaints about this Privacy Policy or Tripitaca’s handling of personal information you can email us at info@tripitaca.com or by call us on +254 748 666 444.